Build stronger relationships with your customers through excellent customer service
With Dynamics 365 Customer Service, we deliver a rich ‘Experience as a Service’ offering, helping organisations quickly respond to customer issues and make sure that every interaction is meaningful and helpful.
Automated case management
Customer self-service options
Prebuilt knowledge cases
Track customer service levels through data-driven insights
Streamline everyday processes
Customer service agents can solve cases quicker with Microsoft Copilot which can identify problems, suggest solutions, and draft customer responses
Connect Microsoft Teams to D365 Customer Service to allow agents to allow your customer service agents to connect and collaborate on cases
Agents can give more knowledgeable anwsers to your customers through transcriptions, translations, analytics and AI-generated recommended articles
Proximo 3 can assist in boosting your customer services ratings through increased efficiency and self-service options
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We deliver a rich ‘Experience as a Service’ offering, to help customers turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation...
The team at Proximo 3 has 20+ years of Microsoft Dynamics 365 Field Service experience on a multitude of projects ranging from SMB to Enterprise. With this knowledge...
Our ‘Experience as a Service’ offering helps customers and Independent Software Vendors (ISVs) solve the most complex of business problems whilst empowering their people...
