Align field service books with agents calendars through automatic calendar updates and on-the-spot job updates
With Dynamics 365 Field Service, we deliver a rich ‘Experience as a Service’ offering to help customers shift their focus from reactive maintenance to a more proactive predictive service. This enables them to empower their frontline workers to optimise service delivery, increase productivity and personalise customer experiences.
Set jobs for field service agents through collaborative calendars
Field Service agents can record live on-the-job updates
Track and monitor the types and lengths of different jobs
Receive and store job reports from agents against jobs, keeping all information in one place for each job
Easier communication between agents and field workers resulting in a more productive workflow
Align agents with field service workers to ensure jobs are allocated, tracked, and completed correctly through joint calendars
Increase job productivity through structured calendars for field service workers, allowing more jobs to completed in an organised manner
With jobs planned in advance, field service workers can arrive on customer sites on time and complete the job within the allocated timeslot
Proximo 3 can assist in aligning your agents to field workers resulting in a better flow of job assignment, job completion, and customer satisfaction
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