Delivered by the team that was doing field service before Microsoft had a field service product
Field Service isn’t a product you switch on. Work orders, scheduling, assets, inventory, the mobile app and the data model behind them all have to fit the way your engineers actually work — and when they don’t, your team quietly builds a spreadsheet to work around it. We’ve been doing this since FieldOne Sky, before Microsoft acquired it in 2015.
Environments provisioned and the current release installed across development, test and production
Your data loaded to Field Service best practice, with templates so the out-of-the-box processes work from day one
A resource and scheduling model built around how you actually dispatch
The mobile app configured for engineers who aren’t technical and often aren’t online
Schedulers, back-office staff and engineers are trained separately on what each of them actually uses
We map how your business runs today before touching the system, because the planning stage is key
Configured on our Field Service Starter Kit, so you start from years of accumulated work rather than a blank instance
We're on hand through the day itself, and the support agreement carries three further days across the year to help with updates
Every implementation starts on our Field Service Starter Kit, so you begin with years of accumulated work rather than an empty environment
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