1. Proactive and Predictive Maintenance

Traditional field service teams fix issues after something breaks. With connected Field Service you can flip this model.

Using IoT-enabled assets and real-time monitoring, you can:

• Detect early warning signs

• Trigger automated alerts

• Schedule maintenance before failures

• Reduce costly emergency callouts

• Extend asset lifespan

Then you get fewer disruptions, lower maintenance costs, and much happier customers.

2. Smarter Scheduling and Dispatching

Sending the right technician with the right skills and tools can drastically improve fix rates.
CFS enhances dispatching by using:

• Real-time technician availability

• Skills-based matching

• Automatic routing

• Live updates from the field

This means shorter appointment windows, reduced travel time, and more efficient use of resources.

3. Empowered Field Technicians

Technicians spend less time searching for information and more time fixing.

With Connected Field Service, they get:

• Full visibility of work orders

• Step-by-step guides and asset history

• Mobile access to manuals and diagrams

• Real-time communication with support teams

• Remote assistance using Microsoft Teams or Dynamics Remote Assist

This improves accuracy, safety, and confidence in the field.

4. Better Customer Experience

Customers increasingly expect transparency, speed, and accuracy.

Connected Field Service enables:

• Automated appointment notifications

• Accurate arrival times

• Proactive communication

• Higher first-time-fix rates

When issues are resolved faster (or prevented entirely) customer trust in you increases.

5. Centralised Data for Smarter Decisions

Field operations generate enormous amounts of data.
Connected Field Service brings all of this into a single ecosystem, making it easier to analyse:

• Asset performance

• Technician productivity

• Service trends

• Cost drivers

• Predictive insights

With integrations into Microsoft Power BI, leaders gain clearer dashboards and reporting for strategic decision-making.

6. Sustainability and Reduced Carbon Impact

By reducing unnecessary callouts and enabling proactive maintenance:

• Fewer truck rolls

• Better route planning

• Longer asset life

• Reduced waste

• Lower CO₂ emissions

For sectors like utilities and energy, it supports regulatory requirements and sustainability goals, while reducing operational costs.